privacy statement
Havelock Housing Limited (ABN 47 119 833 407) (Havelock) is committed to complying with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs). We take seriously our obligations under this important federal legislation. We collect, hold, use, and disclose personal information for the sole purpose of carrying out our mandate in accordance with the Act and the APPs.
This page provides a summary of Our Privacy Policy, and the full version is available by emailing info@havelock.org.au
Our Privacy Policy helps you understand how we deal with your personal information. Personal information means any information or opinion about an individual who is reasonably identifiable (Personal Information).
What Personal Information about you is collected?
To carry out our functions and activities, we may need to know:
- Your name
- Address
- Date of birth
- Contact details (mobile & email)
- Proof of identity (e.g. passport, driver’s license)
- Gender and gender identity
- Dietary and accessibility requirements
- Emergency contact details
- GP (general practitioner) contact details
- Education and accreditation
- Immigration and visa status
- Medical history
- Medicare number or other health care identifier
- Family history
- Medical and pharmaceutical information
- Treatment history
- Criminal record
- Military service record
- Government benefits/services received
- Racial and ethnic origin
- Religion
- Memberships and affiliations
- Communication history and preferences
- Employment details
- Banking details
- Any other demographic information that may be important
Why do we collect it?
We ask you for Personal Information so you can benefit from our services and facilities. It is necessary for us to collect and keep this information to ensure that our programs and services are run safely and in accordance with any special needs you may require. We always aim to keep your information accurate, up-to-date, and secure so the best quality services can be provided to you. In addition, we may use de-identified Personal Information to carry out research, prepare submissions to government, or plan future Havelock programs, services, and activities.
What are we using it for?
Your Personal Information is used by those involved in administering our programs and services. It may also be used to keep in contact with you, educate staff, plan for the future, and evaluate our services. Personal Information that identifies you is removed before it is used for teaching, research, or evaluating our services.
How is your information protected?
We always keep your Personal Information secure from unauthorised access, use, or disclosure. We have strict policies about who can access and receive your Personal Information, and all staff must secure the confidentiality of your data. We also train and monitor our staff to ensure your Personal Information is handled securely and confidentially.
How can you access your information?
You have the right to see the Personal Information we hold about you. Please see our full Privacy Policy by emailing infor@havelock.org.au
Questions and Concerns
If you have any questions, concerns, or complaints about how your Personal Information is collected, used, stored, or shared by Havelock, please contact:
Havelock House, 85 Northbourne Avenue, Turner, ACT, 2612
Telephone: (02) 6257 2277
Email: info@havelock.org.au